Privacy Policy

Last updated: 12 October 2025

1. Who we are

Race-Ready Detailing (race-readydetailing.com.au) provides automotive detailing services in Queensland, Australia.

2. Our approach to privacy

We understand the importance of protecting personal information. We voluntarily follow privacy practices consistent with the Australian Privacy Principles (APPs) and Queensland guidance to protect your information.

3. Personal information we collect

We collect personal information that you provide to us, including:

  • Identity and contact details (e.g., name, email, phone number, suburb)
  • Vehicle and service details (e.g., make/model, condition, service preferences)
  • Communications you send via our contact form or email

4. How we collect your information

  • Directly from you when you complete our quote form or contact form, call us, or email us
  • Automatically through website analytics cookies and similar technologies (see Cookies and Analytics)

5. Why we collect, use and disclose personal information

  • To provide quotes, respond to enquiries, manage bookings, and deliver detailing services
  • To operate, maintain, and improve our website and customer experience
  • To perform routine business administration and record-keeping

We do not sell personal information to third parties. We do not use your personal information for purposes unrelated to the above without your consent, unless required or authorised by law.

6. Cookies and analytics

We use Google Analytics to understand website usage and improve our services. These tools may collect information such as pages visited, time on site, device and browser type, and approximate location, using cookies or similar technologies. You can manage or disable cookies in your browser settings. Some site features may not work properly without cookies.

7. Disclosing your information

  • Service-related disclosures to providers who help us operate our website or business (e.g., website hosting, analytics). These providers are engaged to handle information only for our purposes and must safeguard it.
  • Disclosures required or authorised by law (e.g., to regulators or courts).
  • We do not disclose personal information to unrelated third parties for marketing.

8. Overseas disclosures

Our analytics and website tools may process information using infrastructure outside Australia. Where this occurs, we take reasonable steps to ensure any overseas recipient protects personal information consistent with applicable privacy standards.

9. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain personal information only as long as needed for the purposes described above or as required by law, and then take reasonable steps to securely delete or de-identify it.

10. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. Contact us using the details below and we will respond within a reasonable time.

11. Direct marketing and the Spam Act

If we send electronic communications, we will comply with the Spam Act 2003 (Cth), including consent, identification, and unsubscribe requirements. You can opt out of receiving further messages at any time using the unsubscribe link or by contacting us.

12. Complaints

If you have a privacy concern or wish to complain about how we have handled your personal information, contact us using the details below. Please include as much detail as possible. We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Third-party websites

Our website may contain links to third-party sites. Those sites have their own privacy practices, and we are not responsible for their content or handling of personal information.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date will indicate the latest version. Continued use of the website after updates indicates your acceptance of the revised policy.

15. Contact us

Email: info@race-readydetailing.com.au

Phone: 07 3523 3960